Terms and Conditions
rates are based on actual United Parcel Services (UPS) costs plus a
$5.00 handling and packaging fee. Sarns Hardware will not ship
orders to P.O. Boxes via UPS. Sarns Hardware reserves the right
to adjust or eliminate handling fees and or shipping fees as they see
fit. Shipping rates are calculated by the weight and distance
from our shipping location of 48314 Michigan.
Hardware reserves the rights to ship via United Parcel Service (UPS),
Federal Express (FedEx), Airborne Express or United States Postal
Service (USPS) for all shipments to international locations. All
international shipments must list the value of merchandise on the
outside of the package for customs reasons. All taxes, duties,
brokerage fees and expenses related to importation and compliance with
local import country laws are exclusively the responsibility of the
recipient. Please consult your local country Customs Service and
other relevant authorities to confirm that no restrictions or special
requirements will apply to your order. We are not responsible for
delays or costs resulting from acts or decisions of local governmental
agencies concerning the importation of your order. There are no
DOD complications with any of the products in our catalogs.
term "Truck Freight" means the items is either oversized or overweight
for United Parcel Services (UPS) and must be delivered to you by common
carrier (motor freight). Additional shipping charges will
apply. We will contact you to discuss your shipping preferences
and costs. You are responsible for freight and storage charges on
orders canceled after shipment and for refused deliveries.
Ground Shipments, Residential & Commercial:
shipments in the continental U.S.A. via UPS Residential and Commercial,
Federal Express Residential and Commercial, and U.S. Postal Service
Parcel Post can take from 3 to 12 business days for delivery depending
on location. Please click here to
contact us via email or call (586) 739-5428 or (866) 455-5520 (toll
free) if your order has not arrived in a reasonable time. Delays
are possible, but you will be notified through e-mail on your shipping
status. Although rare, damage can happen through the shipping
process. Be sure to have damage noted on U.P.S. shipper and refuse
delivery. If damaged material is accepted, all return charges
will be paid by purchaser. In the case of finding damaged goods
AFTER opening package, stop and contact us so we can contact U.P.S.
with a concealed damage claim. All claims must be made within 48
hours after receiving product.
Next Day, 2nd Day and 3rd Day Shipping:
in stock are shipped within 24 hours from the time the online order is
received. Orders received before 11:00 a.m. are generally shipped
the same day. If the order is received on Friday after 11:00 a.m.
PT or the weekend (Saturday or Sunday), it will be shipped the
following Monday. Parts not in stock will be shipped when parts
are restocked unless otherwise instructed. Sarns Hardware will
notify you if parts are unavailable.
To Expedite Order:
Choose UPS Next Day Air, 2nd Day Air, 3-Day Select (U.S. Priority Mail
not included). Parts in stock are shipped within 24 hours from
the time the order is received. If the order is received on
Friday after 11 A.M. (Eastern Time) or the weekend (Saturday or
Sunday), it will be shipped the following Monday. Parts not in
stock will be shipped when parts are restocked unless otherwise
(Continental U.S.): Orders are shipped from Southeast Michigan.
Shipments within Michigan are usually delivered in two (2) days by all
carriers after processing of order. To expedite order see
Domestic Shipments (Hawaii & Alaska): Orders are shipped from Southeast Michigan by UPS Next Day Air, 2nd Day Air or U.S. Priority Mail.
Use the "Destination Country" pull down menu to find the country.
Choose from International U.S. Postal Service (USPS) or Worldwide UPS
shipping. For Canadian customers UPS Ground services is also offered.
Credit Card and Payment Information:
Credit Card Entry:
As part of Sarns Hardware's privacy and security practices, we do not
store your credit card number in your membership file or order
history. We request you provide us with your credit card number
every time you make a secure transaction.
Method of Payment:
We accept advance payment by checks and credit cards (Discover, Visa,
MasterCard and American Express). Purchase orders must contact Sarns
Hardware by telephone or fax before processing begins. Checks for
advance payment or pre-approved purchase orders should be made out to
Sarns Hardware (see address and contact information at top of page).
Orders for wire transfer payments and/or "pro forma" invoices may be sent via email to:
Credit card information in any email correspondence may not be secure.
We suggest FAX orders as an alternative to email or use our online
shopping cart which has international shipping rates.
We accept purchase orders from municipal, state and federal agencies
and commercial businesses. Please contact Sarns Hardware (586)
739-5428 or (866) 455-5520 (toll free) or fax your order to (586)
739-6980. We will contact you upon receipt of the purchase order. All
purchase orders are Net 30 (payment in 30 days).
International Credit Cards:
Numerous banking institutions in Europe, Asia and elsewhere have
special customer privacy and security rules which include coverage of
their customer's billing addresses. Most institutions offer their
customers international credit cards that are accepted in the United
States. In order for Sarns Hardware to process international
credit cards it is required to make a billing address verification when
credit card information is presented for authorization. This is
for the customer's protection and the security of personal credit card
information. When ordering, please provide the issuing bank's
telephone number (usually on the back side of the credit card) by
writing it in the 'Special Instructions/Comments' section directly
below your order when checking out. If you need help in ordering,
please click here to contact us via email or call (586) 739-5428 or (866) 455-5520 (toll free).
If you prefer to wire transfer payment of an order, please use the
shopping cart and select the payment method of "Order by Check/Money
Order through Postal Mail" and fill out the information. Upon
receipt, we will contact you either by email or telephone with banking
Sarns Hardware is required by law to charge sales tax in the state of
Michigan. The State of Michigan sales tax includes shipping and
handling as a taxable item. Sarns Hardware may be required to
charge sales tax on items that are sold in or shipped to a location
outside the state of Michigan. However, generally sales tax does
not apply for out of state transactions.
Returns are handled on a case by case basis. All returns must be
approved and accepted before products are shipped back to Sarns
Hardware. Returns for refund or credit are assessed as repair
parts and accessories and are subject to the industry standard 15% to
30% restocking charge. Shipping/handling charges will not be
descriptions, typographic, pricing and photographic errors are
unintentional and subject to correction. We regret, but are not
liable for, incorrect photos or typographical errors. All prices
are subject to change without notice.
Hardware is committed to protecting your right to privacy. We
will not release any personal information to 3rd party consumers.
All personal information is provided by the customer and is
confidential. All information is kept on a secure encrypted
server that cannot be accessed by unauthorized parties.
prevent unauthorized access, maintain data accuracy, and ensure the
correct use of information, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard and secure the
information we collect online.
When browsing www.sarnshardware.com:
When you surf Sarns Hardware’s web site, you are anonymous. We do
not collect personal information, including your e-mail address,
without your prior knowledge and consent. The
www.sarnshardware.com server uses a non-persistent cookie to collect
your IP address, but does not reference it with any personal identifier.
cookies simply enable us to maintain custom settings and hold the items
in your shopping cart while you browse. The non-persistent cookie
is temporarily stored and is automatically discarded.
When you place an order with us:
To process and ship your order, we need your name, phone number,
billing address, shipping address and e-mail address. This
information is transferred to our store using SSL encryption (Secure
Sockets Layer), a security protocol that provides communications
privacy over the Internet. We do not encrypt the contents of your
shopping cart as it is not critical data. You will receive an order
confirmation that includes the items you ordered, the contact
information you entered, an order number and contact information for
follow up. We also urge you to send us feedback on the web site,
or on Sarns Hardware products and services.
When you contact Sarnshardware.com by e-mail:
Should you contact us via e-mail or otherwise specify that you want us
to correspond with you via e-mail, we will. We will not use
casual e-mail contact for anything other than response to your
questions. We will not send you unsolicited e-mail or other
communications based upon your e-mail contact to Sarnshardware.com.
When you leave our site:
Sarnshardware.com has no control over the privacy practices of sites
outside our domain. If you follow a link to another web site,
your privacy-related questions.
Our intention is to participate in the Council of Better Business
Bureaus' BBBOnLine Privacy Program, and to comply with all the
BBBOnLine Privacy standards. Further information about this
program is available at http://www.bbbonline.org.