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Legal Policies

Terms & Conditions
Privacy Policy Statement


Terms and Conditions

Shipping Charges:

Shipping rates are based on actual United Parcel Services (UPS) costs plus a $5.00 handling and packaging fee.  Sarns Hardware will not ship orders to P.O. Boxes via UPS.  Sarns Hardware reserves the right to adjust or eliminate handling fees and or shipping fees as they see fit.  Shipping rates are calculated by the weight and distance from our shipping location of 48314 Michigan.

International Shipments:

Sarns Hardware reserves the rights to ship via United Parcel Service (UPS), Federal Express (FedEx), Airborne Express or United States Postal Service (USPS) for all shipments to international locations.  All international shipments must list the value of merchandise on the outside of the package for customs reasons.  All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.  Please consult your local country Customs Service and other relevant authorities to confirm that no restrictions or special requirements will apply to your order.  We are not responsible for delays or costs resulting from acts or decisions of local governmental agencies concerning the importation of your order.  There are no DOD complications with any of the products in our catalogs.

Truck Freight:

The term "Truck Freight" means the items is either oversized or overweight for United Parcel Services (UPS) and must be delivered to you by common carrier (motor freight).  Additional shipping charges will apply.  We will contact you to discuss your shipping preferences and costs. You are responsible for freight and storage charges on orders canceled after shipment and for refused deliveries.

Ground Shipments, Residential & Commercial:

Ground shipments in the continental U.S.A. via UPS Residential and Commercial, Federal Express Residential and Commercial, and U.S. Postal Service Parcel Post can take from 3 to 12 business days for delivery depending on location.  Please click here to contact us via email or call (586) 739-5428 or (866) 455-5520 (toll free) if your order has not arrived in a reasonable time.  Delays are possible, but you will be notified through e-mail on your shipping status.  Although rare, damage can happen through the shipping process. Be sure to have damage noted on U.P.S. shipper and refuse delivery.  If damaged material is accepted, all return charges will be paid by purchaser.  In the case of finding damaged goods AFTER opening package, stop and contact us so we can contact U.P.S. with a concealed damage claim.  All claims must be made within 48 hours after receiving product.

Next Day, 2nd Day and 3rd Day Shipping:

Parts in stock are shipped within 24 hours from the time the online order is received.  Orders received before 11:00 a.m. are generally shipped the same day.  If the order is received on Friday after 11:00 a.m. PT or the weekend (Saturday or Sunday), it will be shipped the following Monday.  Parts not in stock will be shipped when parts are restocked unless otherwise instructed.  Sarns Hardware will notify you if parts are unavailable.

Shipping Recommendations:

To Expedite Order:  Choose UPS Next Day Air, 2nd Day Air, 3-Day Select (U.S. Priority Mail not included).  Parts in stock are shipped within 24 hours from the time the order is received.  If the order is received on Friday after 11 A.M. (Eastern Time) or the weekend (Saturday or Sunday), it will be shipped the following Monday.  Parts not in stock will be shipped when parts are restocked unless otherwise instructed.

Domestic Shipments:  (Continental U.S.): Orders are shipped from Southeast Michigan. Shipments within Michigan are usually delivered in two (2) days by all carriers after processing of order.  To expedite order see 'Expedited Order'.

Domestic Shipments (Hawaii & Alaska): Orders are shipped from Southeast Michigan by UPS Next Day Air, 2nd Day Air or U.S. Priority Mail.

International Shipments*:  Use the "Destination Country" pull down menu to find the country.  Choose from International U.S. Postal Service (USPS) or Worldwide UPS shipping. For Canadian customers UPS Ground services is also offered.

Credit Card and Payment Information:

Credit Card Entry:  As part of Sarns Hardware's privacy and security practices, we do not store your credit card number in your membership file or order history.  We request you provide us with your credit card number every time you make a secure transaction.

Method of Payment:  We accept advance payment by checks and credit cards (Discover, Visa, MasterCard and American Express). Purchase orders must contact Sarns Hardware by telephone or fax before processing begins.  Checks for advance payment or pre-approved purchase orders should be made out to Sarns Hardware (see address and contact information at top of page).

Orders for wire transfer payments and/or "pro forma" invoices may be sent via email to: 

Note: Credit card information in any email correspondence may not be secure. We suggest FAX orders as an alternative to email or use our online shopping cart which has international shipping rates.

Purchase Orders:  We accept purchase orders from municipal, state and federal agencies and commercial businesses.  Please contact Sarns Hardware (586) 739-5428 or (866) 455-5520 (toll free) or fax your order to (586) 739-6980. We will contact you upon receipt of the purchase order. All purchase orders are Net 30 (payment in 30 days).

International Credit Cards:  Numerous banking institutions in Europe, Asia and elsewhere have special customer privacy and security rules which include coverage of their customer's billing addresses.  Most institutions offer their customers international credit cards that are accepted in the United States.  In order for Sarns Hardware to process international credit cards it is required to make a billing address verification when credit card information is presented for authorization.  This is for the customer's protection and the security of personal credit card information.  When ordering, please provide the issuing bank's telephone number (usually on the back side of the credit card) by writing it in the 'Special Instructions/Comments' section directly below your order when checking out.  If you need help in ordering, please click here to contact us via email or call (586) 739-5428 or (866) 455-5520 (toll free).

Wire Transfers:  If you prefer to wire transfer payment of an order, please use the shopping cart and select the payment method of "Order by Check/Money Order through Postal Mail" and fill out the information.  Upon receipt, we will contact you either by email or telephone with banking information.

General Information:

Sales Tax:  Sarns Hardware is required by law to charge sales tax in the state of Michigan.  The State of Michigan sales tax includes shipping and handling as a taxable item.  Sarns Hardware may be required to charge sales tax on items that are sold in or shipped to a location outside the state of Michigan.  However, generally sales tax does not apply for out of state transactions.

Return Policy:  Returns are handled on a case by case basis.  All returns must be approved and accepted before products are shipped back to Sarns Hardware.  Returns for refund or credit are assessed as repair parts and accessories and are subject to the industry standard 15% to 30% restocking charge.  Shipping/handling charges will not be refunded.

Disclaimers:  Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction.  We regret, but are not liable for, incorrect photos or typographical errors.  All prices are subject to change without notice.


Privacy Policy Statement

Sarns Hardware is committed to protecting your right to privacy.  We will not release any personal information to 3rd party consumers.  All personal information is provided by the customer and is confidential.  All information is kept on a secure encrypted server that cannot be accessed by unauthorized parties.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

When browsing  When you surf Sarns Hardware’s web site, you are anonymous.  We do not collect personal information, including your e-mail address, without your prior knowledge and consent.  The server uses a non-persistent cookie to collect your IP address, but does not reference it with any personal identifier.

Non-persistent cookies simply enable us to maintain custom settings and hold the items in your shopping cart while you browse.  The non-persistent cookie is temporarily stored and is automatically discarded.

When you place an order with us:  To process and ship your order, we need your name, phone number, billing address, shipping address and e-mail address.  This information is transferred to our store using SSL encryption (Secure Sockets Layer), a security protocol that provides communications privacy over the Internet.  We do not encrypt the contents of your shopping cart as it is not critical data. You will receive an order confirmation that includes the items you ordered, the contact information you entered, an order number and contact information for follow up.  We also urge you to send us feedback on the web site, or on Sarns Hardware products and services.

When you contact by e-mail:  Should you contact us via e-mail or otherwise specify that you want us to correspond with you via e-mail, we will.  We will not use casual e-mail contact for anything other than response to your questions.  We will not send you unsolicited e-mail or other communications based upon your e-mail contact to

When you leave our site: has no control over the privacy practices of sites outside our domain.  If you follow a link to another web site, read the site's privacy policy and contact their administrator with your privacy-related questions.

Additional Info:  Our intention is to participate in the Council of Better Business Bureaus' BBBOnLine Privacy Program, and to comply with all the BBBOnLine Privacy standards.  Further information about this program is available at

If you have further questions concerning our Privacy Policy, please click here to contact us via email or call (586) 739-5428 or (866) 455-5520 (toll free).



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